Hotel check-in is one of the most important parts of the guest journey. Checkin is the fist step when the guest is interacting the hotel for the first time.
It becomes very important for the hotel to create an unforgatble hotel checking process for their guests and make sure that they don’t face any issues while checking in the hotel.
As you say that first impressions say a lot about you, and this is very true for the hotel industry. How is guests’ first interaction with the hotel will create a perception of the hotel in the guest’s mind.
In this blog we will explore a few ways how can hotels create a great check-in process for their guests.
What is hotel check-in?
Hotel check-in is the process of checking into your hotel room. It’s a very important step in the entire process, as it has to be done correctly in order for everything else to go smoothly.
Hotel check-in is a process where a guest needs to do some formalities before receiving their hotel keys.
The check-in process is very important for both hotel and the guest as it gives an opportunity to the hotel staff to understand the needs and preferences of the guest and what are their expectations from their stay with the hotel
The check-in process gives hotel guests an idea about how smooth their stay is going to be with the hotel and how supportive is the hotel staff in terms of solving any queries of issues faced during their stay.
6 ways hotels can creat an easy check-in process
It is very important for the hotel staff to create a seamless check-in experience for their guests as when a guest checks in into the hotel the majority of the time they have reached the hotel after traveling. Hotel’s need to offer an easy checkin to their guests for a better guest experience
Let’s have a look at some process that a hotel can follow or offer their guests for an easy hotel check-in
Use contactless check-in process
Here, guests, can check-in using their mobile phones and pre-fill all the details which they are asked to fill at the front desk when they arrive at the hotel.
There is various hotel check in software that allows hotel to offer this feature to their guests. This option is very useful in improving guest experience.
Contactless check-in reduces long queues at the hotel reception and reduces the manual work of the hotel staff. This helps hotel staff more on interacting with the guests and understand their expectations whereas currently the staff is spending time guiding the guests about what details need to be shared during the check-in.
This gives hotel staff the bandwidth to create a connection with the guest and let them know that they are their priority and how can they customize their services for their guests.
The kiosk is a great way to get people to self-check in. It’s relatively simple, easy to use and can be used in multiple languages. Kiosks are also available internationally so you don’t have to worry about language barriers.
Offer a mobile app
For you, the guest, it’s easy to check in and leave a review on your mobile device. This is possible because of the many apps that are available for both iOS and Android devices. You can also book rooms with your phone or tablet, access hotel amenities, and more!
A good app will make check-in seamless for both guests and staff alike. It should allow you to view room availability (and make reservations), and read reviews from other travelers who’ve stayed at this property before you did so that you know what kind of experience they had during their stay here too; all while making things simple enough so anyone can use it without any trouble whatsoever!
Make it easy to check in through email or text message
When you check-in, the hotel should send you an email or text message with your room number. The hotel may also want to make it easy for guests who are checking in without a reservation to find their room. If this is the case, hotels can send out emails asking guests if they have any questions about their rooms or what amenities are available at the hotel before moving on to check-in.
The best way for hotels to provide this information is by sending an automated confirmation email when someone books on an online booking site like Expedia or Hotels.com (or through other channels) that includes directions on how they should go about making their way from the arrival gate A-F into building B-G where they will find their rooms once inside its doors which opens up after crossing security checkpoints along with being greeted by reception staff members upon arriving at arrival gate A**END OF SECTION**
Have concierge services ready to help with luggage
If you’re traveling with a large amount of luggage, the concierge services at your hotel can be of great help. The concierge is available 24 hours a day, 7 days a week, and can provide directions to places like the nearest grocery store or airport. They can also help with any problems that arise during travel — such as finding parking spaces or getting lost in unfamiliar neighborhoods.
Concierge services are especially useful when it comes time to check in at hotels because they can assist you with everything from packing up your bags (if they have been left unattended), and making restaurant reservations ahead of time so you don’t have any last-minute changes once there are no more free tables available around town (which happens more often than not), locating lost items within their own facilities if needed before making arrangements for pickup by another employee who does not speak English well enough yet still needs assistance completing tasks efficiently without wasting precious minutes waiting around unnecessarily longer than necessary just trying to figure out what happened instead!
Hotel check-in is a big deal, but it shouldn’t mean that you have to go through a lot of trouble to get there. With some simple changes, you can make your guests feel welcome and secure by making them feel like they are part of the process instead of having to wait on someone else.